Behind the curtains of the business world lies a realm known as the "backoffice." This enigmatic domain houses the wheels of administration and support, which power the operations of a company. Here, tasks such as accounting, human resources, IT support, and logistics management, weave a tapestry of infrastructure that enables the front-end operations to shine. Though hidden from the keen eye of the public, the backoffice is the backbone of any successful organisation, and many companies invest heavily in its operations. The efficiency and effectiveness of these critical functions are paramount, enabling the company to fulfill its core functions with ease and grace.
Is your back-office workflow being as streamline and efficient as it should be?
There is always a room to improve and structuralise the back-office functionality to make it much more sleeker and more effective for your business.
The biggest cost to the businesses are the staff in the UK and if the software you’re using to manage your business is taking care of back-office functions then you dont need as many admin staff as you might currently have and save thousands of pounds every year, sounds interesting right?
The back office is the beating heart of any business and neglecting it can be life-threatening to your business. Despite not directly dealing with clients, the back office plays a significant role in the overall performance and have the CRM integration as well. To run your business effectively, it is important to have prompt, smart, and exclusive systems, or tools to manage the back office. In this article, we will discuss what is a back office solution and why it is important for your business.
A back-office solution refers to the systems, tools, or software that a company uses to manage its internal operations. These can include tasks such as accounting, bookkeeping, payroll, invoicing, staffing, human resource, customer service, etc. Back-office solutions are typically designed to automate and streamline these processes, making it convenient for the company to manage its day-to-day operations. With a back office software solution, a company can focus on its core business objectives more effectively, while leaving the management of internal operations to the solution.
Now that you are aware of back-office solution, let’s look at some of its examples. This will give you a clear picture of the diversity and importance of back-office solutions.
Manual finance processes are so 90’s and take up your valuable time. An expense processing solution is a system or tool that uses automation to manage and track employee expenses. This solution can help your company to streamline the expense management process and reduce errors. They help you in increasing efficiency by reducing the workload of both finance and accounting teams.
These days many small to medium size companies wanted to go paperless and are looking for solutions that can not only store their documents but also organize, protect and share various business documents. With the features like version control, a single document can be opened by many multiple users simultaneously.
Workflow solution helps you to automate and streamline your business processes including routing documents for approval, assigning tasks to team members, and tracking the progress of projects.
Enterprise printing software helps you to manage and control the printing activities of your company. This includes the services like setting print quotas, tracking print usage, and enforcing print policies.
Enterprise resource planning (ERP) systems are comprehensive software systems that help your company to manage and integrate various business processes, such as finance, accounting, and supply chain management effectively.
It is pretty much clear now that a back-office solution is vital for the smooth running of the overall operations of your business. By automating and centralizing various business processes, back-office solutions can help you to focus on the core values of your business and better serve your customers.
Now a days, more and more companies are outsourcing their back-office. These companies vary from telecommunications to finance to healthcare. By doing so, they have benefited from improved data quality and management, reduced cost, and improved operational efficiency.
Now that you know the importance of back-office solution, let us give you more information about the different types of services it can outsource:
HR is one of the most important back-office solution for any company. It is involved in recruitment, employee onboarding, and performance management. Using an HR management solution helps your company to automate all human resource activities.
Another important service of the back office system is the management and input of data such as financial transactions or customer information etc. Document management and workflow solution help to create, organize and store all necessary electronic documents.
This involves troubleshooting and maintaining computer systems and software and also information security. The back office solutions perform activities like administrative duties, help desk, security, and also compliance.
Legal tasks including contract reviewing, compliance, transcribing legal documents, performing legal research and appointment settings can be performed by this backoffice solution very effectively with a minimum workforce.
Finance and accounting play a crucial role in the back office of any organization. This back office systemis responsible for managing the organization's financial resources, including preparing financial statements, analyzing budget variances, and forecasting future financial performance. Keeping track of your financial position can help you make the most out of your business.
Customer service involves interacting with customers to handle inquiries, complaints, and requests. Customer relationship management systems can help you to manage your customer interactions and data. They can be used to track customer interactions, sales, and support-related issues.
Supply chain management is another vital service of the back office system involving the flow of goods and services from suppliers to customers. It is one of the most essential back office solutions that manage the flow of goods from suppliers to customers.
Another back office solution is the project management system which is involved actively in planning, tracking, and managing the projects from start to end.
Marketing is the key factor to increase profitability by promoting your brand’s products or services. Back-office solutions can help you create and implement excellent marketing strategies across all the online platforms and channels, allowing you to focus on your core objectives.
Please checkout our client's testimonials:
We are pretty sure, your back office is lagging because of the traditional approach, more workload, and less expertise. Your business will work outstanding only when your back office is working smoothly. If you want to worry less about the back office system and want to focus more on the core values of your business, then outsourcing the back office is an excellent approach.
Therefore, by using technology (Back-office software solution) to automate routine tasks, you can reduce the amount of time and effort required to complete day-to-day operational tasks and improve efficiency and customer satisfaction.
There are several reasons why you may need a back-office solution:
We offer affordable, have client-centric team, and can offer with real-time reporting, we provide full transparency and give you peace of mind and service excellence. Our experts here deliver award-winning solutions; taking care of the behind-the-scenes tasks that make your brand successful and profitable.
So, take the burden off your shoulders and trust us to provide the best back office solutions to take your business and brand to new heights by calling us today.
We can develop an easy to use, user friendly Bespoke Back Office Solution for you which will follow your workflow exactly as you thought of. It can be any CRM:
Contact us at Web Alliance Ltd. today either by our contact form, or by giving us a call on 01604 211 370 and we can discuss the best options for you and your business. We have a team of expert crm developer and account managers for understanding your business's workflow and practises, so that we can tailor a custom/bespoke CRM which can fulfil all your unique requirement keeping in mind latest industry standards.
Selecting the right CRM system for your business can be a …