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Is Salesforce Holding You Back? How a Bespoke CRM Can Take Your Business to the Next Level

The widely used customer relationship management (CRM) platform- Salesforce has helped countless business organisation to manage their sales processes and customer interactions.
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  1. What is Salesforce?
  2. Define Bespoke CRM!
  3. Benefits of Bespoke CRM Systems
  4. Salesforce Vs Bespoke CRM

All You Need to Know About Salesforce

The widely used customer relationship management (CRM) platform- Salesforce has helped countless business organisation to manage their sales processes and customer interactions. Salesforce has got covered 3 different CRM products to satisfy every business requirement. One of the fantastic reporting tools, Salesforce monitors sales performance at its best and offers unlimited contacts permitted across all paid-for plans. But despite it’s popularity and facts covered, some recruitment agency software in the UK have found that Salesforce can actually hold them back in certain ways.


  • It can be quite rigid and inflexible in terms of customisation. 
  • Businesses with more specific needs may find that they are unable to fully tailor 
  • Employees struggle to work within the limitations of the platform leading to inefficiency
  • Salesforce can be quite expensive, particularly for smaller businesses or startups 

However, in recent years, Salesforce has also expanded its offerings to include artificial intelligence and machine learning tools, as well as a range of integrations with other business software. These developments have made Salesforce an even more powerful tool for businesses looking to streamline their operations and improve their customer interactions.

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Bespoke CRM

Unlike off-the-shelf CRM solutions, a bespoke CRM is designed from scratch, with every feature and functionality built to match the specific workflows, processes, and requirements of the business.

The main advantage of a bespoke development or bespoke portal is its flexibility and customizability. Because the software is built to meet the exact needs of the business, it can be customized in a way that off-the-shelf solutions simply cannot match. This allows crm software developers to create a CRM that perfectly matches their unique workflows and processes, rather than having to adapt their processes to fit within the limitations of an off-the-shelf solution.

BESPOKE CRM: A Helping Hand for Businesses

Another advantage of a bespoke CRM is its scalability. As a business grows and evolves, its needs and requirements may change, and a bespoke CRM can be adapted and modified to meet those changing needs. This means that businesses can continue to use the same CRM solution over time, rather than having to switch to a new solution as their needs change.
Of course, the main drawback of a bespoke CRM is its cost. 

Building a custom software solution from scratch can be a significant investment, and may be out of reach for smaller businesses or those with limited budgets. Additionally, the process of building a bespoke CRM can be complex, requiring a team of CRM software developers and IT professionals to work closely with the business to design and build the software.

By carefully considering their needs and requirements, businesses can determine whether a bespoke CRM is the right choice for them, or whether they would be better served by an off-the-shelf solution.

Bespoke CRM- Benefits 

Along with the robust platform for better customer relationships and increasing leads, Bespoke CRM comes with tremendous other major advantages. Well, a few are explained here-

customisation: This allows for a more streamlined and efficient workflow, as well as better data management and reporting.

Flexibility: This means that businesses can continue to use the same CRM solution over time, rather than having to switch to a new solution as their needs change.

Integration: Designed to integrate with other software solutions that a business uses, such as accounting software, marketing automation tools, and more.

Security: Because a bespoke CRM is built specifically for a particular business, it can be designed with security in mind from the outset. This means that businesses can be confident that their data is secure and protected against unauthorized access or breaches.

Cost-effectiveness: While building a bespoke CRM may be a significant investment upfront, over time it can be more cost-effective than an off-the-shelf solution. 

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Salesforce Vs Bespoke CRM

When it comes to CRM development services, Salesforce is a popular choice due to its versatility and integration capabilities with third-party apps. It is a cloud-based CRM software that offers robust analytics and customisation options. On the other hand, bespoke CRM solutions are custom-built web development solutions tailored to the specific needs of a business. While they can be highly effective, they require a bespoke web development company and can come with a higher cost and longer development time.

For back-office solutions and recruitment agency software in the UK, bespoke recruitment CRM systems can be beneficial in managing candidate and client data. However, Salesforce also offers recruitment-specific solutions and can be a more cost-effective option for smaller businesses. Ultimately, the choice between the two depends on the specific needs and budget of the business.

Dedicated Quick Support

We have a dedicated support department. You'll get access to our online support system and support contacts, enabling you to raise a ticket for the issues or changes. We resolve 80% of the issues within a couple of hours. The remaining 20% within around 48 – always keeping you up to date.We include three months of free support.

Truly Bespoke

Our software solution is fully bespoke to your specific business need, and you’ll be the owner of the proposed bespoke system. Our experienced account managers are quickly able to learn your existing working style and provide you with the completely Bespoke Software which will learn how you work so that you don't have to learn the software.

Latest Technology

The technology used in building your tailored software will be the latest at the industry standard and we keep updating the codebase according to the changes in the marketplace to be at the top of the game and your system will be based on up-to-date technology and NOT end up with an unsupportive system.

Device independent and compatibility

We make sure the custom software we built is fully responsive and tested on most of the possible devices ranging from Desktop, Laptop, Mobile Devices and all kinds of browsers, so it can give you all freedom to use your tailored system from any device and from anywhere you want.

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