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What our customers say


Hugh Sterling KHS plastics ltd , 01604 812 799

To whom it may concern.

Around September last year we decided to look at installing a CRM system. We invited Web Alliance to quote us for something that would suit us.

Ashish and Iram came to see us and after looking at the antiquated Excel system we were using for about 20 minutes and listening to us babbling on about what we wanted they assured us they knew exactly what we were looking for (surprised because we did not even know), and that they could deliver it in 16 weeks.

About 3 weeks later we had the bare bones of our CRM for us to play with. The main thing we found was that it was really easy for us as it was written based on our own paperwork system only so much more efficient, e.g. we now only input information once as an enquiry, after that it is simple to access by clicking a couple of buttons from that enquiry whether it is to quote, order processing, production planning etc.. right through to invoice and after.

9 weeks after that we were fully up and running, we were so pleased we have since gone on to incorporate our goods inwards and stock records into the system.

To say I would highly recommend Web Alliance is a bit of an understatement, nothing seems to be impossible or a problem that they do not sort out within a few hours, sometimes even minutes, I think their tag line should be ..yes we can do that...

If anyone is thinking about installing a CRM or updating their existing CRM system, stop thinking and call them, I do not think you will regret it.

Bev of BEB Consultancy Ltd , 01604 217365

We at BEB want to say a massive thank you for all the help and support you have provided with the design and implementation of our new bespoke CRM system.

You listened and gained a full understanding of our business and delivered exactly what we requested and more on time and to budget.

We now have the benefit of having all our client data in one place and our processes under control. You have given us full visibility of each client contract or job resulting in easier management and real time information which, as it is web based, we can access anywhere and at any time.

Our CRM system went live a couple of weeks ago and we are now in the development stage. Your support during this stage has been second to none with a response always within 24 hours. Every addition we have requested you have delivered.

We would have no hesitation in referring you to any business requiring a CRM system.

Samantha , 01604 878412

HUGE THANK YOU to the team at Web Alliance for all their help and support with all our IT systems. They have created a very easy to use but sophisticated CRM system for our Work Experience Programme and continue to be supportive and helpful in every way possible. I can highly recommend them for their top class customer service and customer care - Superb

Jacqui Elmore of Ology coaching , 01604 962359

Very professional service offered by Web Alliance. The systems they will introduce into your business will save you time and money and allow you to work on developing your business and not waste time messing around with admin functions. The team are super customer service orientated and only want you to be happy with your customised system. Highly recommend.

Marcus Humphriss of GSI Ltd , 01933 411888

We were purely manual before and use paper based system for everything. Web Alliance came across at BNI Lighthouse and we have tried our hands on the bespoke CRM and the result was fantastic.

Now we have got a automated process for enquiry, quotation, Jobs, notes, documents preparation, appointments, reminders to the renewals of the policy.

Highly recommend very professional service offered by Web Alliance. The team are super customer service orientated and only want you to be happy with your customised system.

Mike Rhodes , 01908 576995

Nothing is too much trouble. Web Alliance installed a bespoke system for us and were very responsive to the many small alterations we wanted so that the system worked for us. This is still the case as we realise what more we can do with the system to improve our efficiency. I would fully recommend Web Alliance for bespoke business systems

Bal , 01772 436890

I have now been using Web Alliance for just over 12 months Iram Gilani the Director of the company produced integrated CRM system for our company.

We found her services to be amazing the whole process from start to finish was personally handled by Iram herself. Everything from the type of website , what the site was to target , marketing and static and non-static site. She provided all the necessary information and within 2 months we had our first provisional system sent to us for our approval. After a couple of tweaks here and there the system was ready to go live !!

If I had any problems she was there whether it was an email or a telephone call day or night or weekends Iram was there to make sure all issues were repaired ASAP !!! Wow

I have personally recommended Web Alliance to friends and family and I can assure you that if Web Alliance was not a professional customer focused company I would never recommend them to any one.

From a very happy customer. Many thanks to Web Alliance.

Stephen Church , 01604 378495

I had thought my business was too small to warrant a CRM system from Web Alliance. How wrong could I be? In fact, I would argue that, operating without a CRM system was one reason for it staying small.

What first struck me about Ashish Kumar was his knowledge of what makes a small business tick. He asked all the right questions - getting under the skin of how I operate, what customer data I need and how best to utilise that data. And for those of you who think that a bespoke CRM system is expensive - nonsense.

My CRM system has given me insights and agility that I'd previously only even dreamed of. After just a few short weeks, the system is paying for itself. If you think your business is too small to wrrant a CRM system, speak to Ashish Kumar from Web Alliance. It's a pleasure to know him and to recommend him

Karen Lowen , 01684 438 338

I would have no hesitation in recommending Web Alliance to anyone looking for web developers or software development. The team is vastly knowledgeable, easy to deal with and produces work on time and to the budget. We have developed the first stage of dod-dle, a cloud accounting programme, in collaboration with Web Alliance and their input has been invaluable in bringing the product to market.

We are continuing to work with Web Alliance on the next phases of dod-dle and hope to continue to do so for many years to come. If you want to work with a company that is approachable, reliable and an actual pleasure to work with then look no further than Web Alliance.

Jacky Sharman , 07970 638857

A bespoke CRM system sounds an expensive solution for a small business like mine. However, when Ashish told me he designed the system around the way each client liked to work instead of them having to work the way the system works I was sold.
I wanted very specific information around measuring my referral marketing plan. In particular to measure weighted activities into my business relationships and track the return on that investment in terms of referrals and sales. What we call our Scorecard. This used to be a tedious job each week that often was only half done.

Ashish grasped what I wanted straight away and delivered a system that tallies that scorecard as an automatic feature of updating each person record as I go. What a huge saving in time and great data that I can analyse to make decisions.

Along the way, he has shown great patience as I was learning as I went and therefore wanted many changes before we reached a system that really worked the way my brain does. He always responded with a cheery smile and nothing phased him.

I highly recommend him for business large and small who want to a simple straightforward system that delivers the data answers they want in the manner they want it..

Rony , 0800 0196 275

The Watches and Jewellery of Bond Street approached Web Alliance to create and manage our website Web Alliance catered for our needs and never let the fact that they had never made a site for a pre-owned watch retailer stop them from making an excellent site. They were very helpful and gave us useful suggestions and were open to ours.

Iram Gilani (chief programmer) showed us extreme dedication and professionalism when dealing with us. She was open to changes that needed to be made and any reservations we had we swiftly expunged. She went above and beyond the call of duty and always made sure we could contact her at the drop of a hat. If we did find any errors they we rectified immediately without fail and if Iram was unavailable someone else would be notified. When we switched over hosts, we were afraid that there would be loss of business however Iram made sure the transition was done smoothly and have minimal effect to business.

We are very happy and grateful for the level of service provided by Web Alliance and their staff. We will be, and already have passed on their details to friends and associates. We recommend anyone looking for a good reliable company for their online needs to use Web Alliance.

Paul Green , 01604 269610

Ashish (Mr. Software!) is great. He has recently developed a piece of software for my business that will save me many hours a week on admin. When I spoke to him about the brief he was very intuitive, picked up my requirement quickly and delivered the first draft in record time. The after sales service is superb too - he has responded pretty much immediately to additions and tweaks that I have asked for. If you have a cumbersome admin process in your business or a CRM system that you are having to work around to make work for your business, I strongly recommend you speak to Ashish to explore a bespoke software system. You won'r regret it!

Ranjit Jagdev , 0121 523 4678

We were recommended Web Alliance by one of my friend. We have found Web Alliance to be efficient and friendly, they work very closely with you and are ready to answer any questions promptly.

They have created a magnificent web enabled system for us and they are now taking care of maintenance which is an ongoing process. We will be upgrading/extend our system very soon, and Web Alliance will take care of this when we are ready.

Barry , 01384 8981

The Team at Web Alliance came recommended to us by one of our Customers. We found the Service at Web Alliance: Very Competent, Speedy, Efficient, and Cost Effective, always there at the end of an email or phone call to deal with our requirements.

We found the biggest plus of Web Alliance is that they are knowledgeable and have the integrated skills, the Software Developers could build what we asked for and then the in house team optimise the marketing opportunities.

Gaurav Vahi of , 01189 589 599

Excellent and Professional service, very easy to work with it, deliver what they promise on time every time!

Hannah Haffield , 01905 641214

Web Alliance are an extremely efficient and productive team to work with, who always aim to please. At times it can be difficult to explain a requirements, but Web Alliance had no difficulty in understanding and creating exactly what you wanted - which is extremely refreshing having worked with many web and software developers! I would recommend Web Alliance to anyone looking to build a new website and have been nothing but impressed with their service. Thank you!

Jacqui Elmore , 01604 962359

Very professional service offered by Web Alliance. The systems they will introduce into your business will save you time and money and allow you to work on developing your business and not waste time messing around with admin functions. The team are super customer service orientated and only want you to be happy with your customised system. Highly recommend.

Bob , 0843 289 2488 have been using Web Alliance for their web development for the last 6 months, recently we have started to use Web Alliance for their Software services. What we have found is they are very pro active and work with you rather than just for you. This has certainly been a better way of working for us as we do not have the in house experience.

Web Alliance have guided us in making the right decisions with their in-depth knowledge of software building.

We will continue to use Web Alliance to enhance our software addons.

Gail McGrath , 01384 386916

We offer a bespoke service within a sensitive, niche market and needed to have our own custom made reporting system. Web Alliance provided the soft ware solution for us to move forward with that need. From the initial consultation to discuss our wants and needs, right through to the technical support we have had up to the point of delivery of our own fully functioning system, has been nothing short of brilliant. We are the proud owners of a live system that automatically generates documentation that was taking the staff a lot time to manually create. This has brought better efficiency and accuracy. Web Alliance really listened to us and what we required the system to do, nothing was too much trouble.
I would strongly recommend Web Alliance to other companies looking for software solutions based upon our experience.

Pritesh Ganatra

Ashish Kumar and his team are brilliant. Writing software is not JUST about coding .it is about understanding the task that the software will perform and deliver the right output. Ashish got to know our company first and tailored a package based on our business KPIs. The result is excellent. Thank you Ashish from BTS (UK).

Andy Sarson , 07773 366393

Having had many conversations with Ashish Kumar from starting a small business and the bespoke CRM systems, he has always been full of knowledge and advice that's helped me gradually grow my business over the last year and a half.

I have no doubt that in the next few months a CRM system will become necessary and Ashish will be my first port of call, rather than expensive alternatives that don't have the right features for my marketing consultancy.

If you're ready for a CRM system, speak to Ashish Kumar from Web Alliance. It's a pleasure to know him and to recommend him

Suzy Sanders , 01604 312195

We’ve know and Web Alliance for many years. Their level of expertise and understanding is second to none. They really take the time to understand their clients needs, processes and strategies and have the skill and knowledge to deliver exceptional results. We have no hesitation in recommending them.

Stuart Oliphant , 01908 850550

When we first approached Ashish and Web Alliance to develop a new management system for us, we were very sceptical about the process as we knew what we wanted but were not sure how to get this across on paper.
No need to worry, Ashish and the team got it and have produced an excellent final result and exactly what we wanted. We have been using it now for well over a month and it works just as we'd hoped. The after sale support is superb and delivered on time with a great understanding.
Thank you guys.

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