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To whom it may concern. Around September last year we decided to look at installing a CRM system. We invited Web Alliance to quote us for something that would suit us. Ashish and Iram came to see us and after looking at the antiquated Excel system we were using for about 20 minutes and listening to us babbling on about what we wanted they assured us they knew exactly what we were looking for (surprised because we did not even know), and that they could deliver it in 16 weeks. About 3 weeks later we had the bare bones of our CRM for us to play with. The main thing we found was that it was really easy for us as it was written based on our own paperwork system only so much more efficient, e.g. we now only input information once as an enquiry, after that it is simple to access by clicking a couple of buttons from that enquiry whether it is to quote, order processing, production planning etc.. right through to invoice and after. 9 weeks after that we were fully up and running, we were so pleased we have since gone on to incorporate our goods inwards and stock records into the system. To say I would highly recommend Web Alliance is a bit of an understatement, nothing seems to be impossible or a problem that they do not sort out within a few hours, sometimes even minutes, I think their tag line should be ..yes we can do that... If anyone is thinking about installing a CRM or updating their existing CRM system, stop thinking and call them, I do not think you will regret it.

Hugh Sterling KHS plastics ltd

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E-commerce - nothing new in this term, aren't we all doing our shopping online?

Well, no. E-commerce is still at initial stages. By statistics, it makes up a mere 5% of all retail. But it is growing rapidly. E-commerce is disrupting more and more markets. This is not just about buying your music, books, travel and electronics online. One third of all offline buying decisions in bricks-and-mortar shops are now influenced by online behaviour.

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We at BEB want to say a massive thank you for all the help and support you have provided with the design and implementation of our new bespoke CRM system. You listened and gained a full understanding of our business and delivered exactly what we requested and more on time and to budget. We now have the benefit of having all our client data in one place and our processes under control. You have given us full visibility of each client contract or job resulting in easier management and real time information which, as it is web based, we can access anywhere and at any time. Our CRM system went live a couple of weeks ago and we are now in the development stage. Your support during this stage has been second to none with a response always within 24 hours. Every addition we have requested you have delivered. We would have no hesitation in referring you to any business requiring a CRM system.

BEB Consultancy Ltd